Refund Policy – MadrasBook
MadrasBook aims to maintain transparency and fairness in all user interactions. This Refund Policy explains the general guidelines regarding payments, service adjustments, and refund eligibility. Before making any transaction or using paid services connected to the platform, users are encouraged to review these terms carefully to understand how refund requests are handled.
Refunds may be considered only in specific situations, such as verified technical errors or duplicate transactions. Requests must be submitted within a reasonable timeframe along with proper details to help our team review the issue. MadrasBook reserves the right to investigate all claims to ensure fairness and prevent misuse of the refund process.
✔ Eligibility for Refunds
Refund requests may be approved if a confirmed system error, billing mistake, or unauthorized duplicate charge occurs. Each case is reviewed individually, and approval depends on verification of the provided information.
✔ Non-Refundable Situations
Requests based on personal preference, misunderstanding of services, or delays caused by external factors may not qualify for refunds. Users are advised to review all details before completing any transaction.
✔ Processing Time
Approved refunds are processed within a reasonable period depending on the payment method and verification process. MadrasBook will notify users once the request has been reviewed and finalized.
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